Support

You may find the answer to your question in the FAQ, so in order to get the fastest possible help, please check the FAQ first.

Please send all your support inquiries to support{at}DemoRecorder.com. (Please replace “{at}” by “@” in the email adress.)

If possible, please include the following information and data: (If you don't have that information or don't have the time to get it, send your question anyway.)

• Describe what happened.
• The Linux distribution you are using. (e.g. "SuSe 8.2Personal", "Debian sarge", ...)
• The kernel version you are using. (output of "cat /proc/version")
• Which desktop you are using (KDE, Gnome, fvwm2 or ...)
• The version of DemoRecorder (output of "/opt/DemoRecorder/auxbin/demorec-gui -version")
• If there is a problem with playback or a partial recording, please include the recorded video. This works a follows:

  cd $HOME/demorec
  tar cvf YourVideo.tar YourVideo

  Please replace "YourVideo" with the name of your video and attach the tar-file to your mail. (There is no point in compressing the tar-file because the video is already compressed)
• If it dumped core, please attach the core-dump. If the core-dump is too large for email, please tell me and I'll provide you with upload instructions.

I will do my best to resolve your support issues as good and as fast as possible and hope that my wish for you to have a lot of fun with DemoRecorder® and to simplify some of your tasks will come true

Christian Linhart Nesselthalergasse 16 A-5020 Salzburg Austria/Europe Phone: +43 699 11444901